Consumer expectations are on the rise. Shoppers today still crave the one-on-one interaction with a store associate but want the efficiencies and recommendations inherent in online shopping. Clienteling is redefining the modern customer experience, bringing personalized service back into brick and mortar stores. With data-driven insights, clienteling retail technology is able to improve in-store interactions and build long-lasting relationships between shoppers and retailers. By arming retail employees with clienteling software, stores can empower a more personalized shopping experience.
Clienteling allows retailers to gather an all-encompassing view of the customer and their preferences. With detailed customer information at their disposal, retail employees can fully engage the customer with relevant recommendations, upsell opportunities and useful guidance, helping to drive transactions whilst building a strong relationship with the customer base.
Modern customers want a more personal shopping experience - with clienteling, stores are able to seamlessly provide one.
Advances in clienteling retail technology are helping retail store associates provide enhanced personalization by providing a 360-degree view of customers at their fingertips.
With Clienteling, associates can turn recommendations into conversions - from anywhere in the store. Arm your sales associates with the PredictSpring clienteling solution and ensure associates can assist registered customers, sign-up new customers, communicate one-on-one, collect preferences, and leverage past purchase history to deliver a memorable and personalized shopping experience.
Retailers and brands looking to implement a clienteling solution should look to the following metrics to measure the success of the solution:
Increased Average Order Value or Basket Size
Improvement in Customer Loyalty
Increase in Customer Satisfaction with In-Store Experience
Deeper Customer Data & Insights to Inform Marketing and Product Development
Information is easily attainable with the PredictSpring clienteling software, allowing for fast access to customer email, phone number, date of birth, preferred payment method (safely encrypted), loyalty status, points balance, and much more. In addition, store associates can add notes to the customer profile, and collect product feedback.
Drive loyalty with clienteling. Loyalty perks and points continue to be a primary motivator for repeat customer purchase. With an omni channel loyalty program, sales associates can remind customers of their points balance, encourage customers to take advantage of in-store and online offers, and drive customers back to the store with special shopping events.
Create a deeply personalized experience at every touchpoint with clienteling retail technology. Personalization is an important focus for clienteling retailers to significantly improve the shopping experience. With PredictSpring’s clienteling software, a custom quiz can be created, helping to provide a unique customer experience and to collect valuable qualitative feedback that can be leveraged to better understand customer preferences.
With these insights, retailers can inform customers of upcoming collections, new products, special offers, and store-based events - ensuring the shopping experience is even more personal.
Easily keep track of customer lists and segmentations with PredictSpring clienteling software’s Black Book feature.
With Black Book, associates can conveniently tap into CRM data to create customer segments and compile customer lists which enable rapid communication. With easy segmentation by spending habits and product preferences and trackable customer lists, retailers can leverage customer data to provide relevant and tailored promotions, loyalty offers and store event notifications.
Facilitate and improve customer communications with clienteling. With features such as SMS, e-mail, messaging, and push notifications, store associates can continue to build up a rapport with customers and ensure they are always kept in the loop with upcoming promotions, new collections, and exclusive products.
Book appointments on behalf of customers and facilitate future store visits with clienteling retail technology. With appointment booking, the value of the physical store remains front and center, providing expert assistance, exemplary service and memorable experiences.
Watch improvements in loyalty, customer experience and sales with the help of clienteling.
In an age where customer loyalty is measured by experiences, retailers and brands that provide highly engaging and dynamic store and associate experiences will stand the test of time.
Measure Store Sales
Measure Regional Store Sales
Measure Average Order Value
Measure Associate Performance
Close your sale effectively and quickly by using Adyen Pay by Link. Using Adyen’s Payment Gateway with Adyen Pay by Link, you are enhancing the customers experience and reducing processing time. With the option of in-store or remote checkout, the customer is able to pay wherever they want with their preferred payment method.
PredictSpring offers two Pay by Link flows. Using in-store checkout customers can scan a QR code with the camera app on their phone and select the payment link through a secure payment page. When using remote checkout, customer can enter their email address and then proceed with the payment at a later time.
Consumers can be weary of online transactions but when you are using payment links from a reliable and trusted payment solution, you are providing a sense of security to the customer. Pay by link provides an intuitive way of transacting with your customer that won’t leave them without piece of mind.
Provide the ability to connect with your customer through the same channel in which the payment link in provided. This offers real time support to your customer and their transaction. Show your customer you are up to date in payment technology and customer service with pay by link.
Offer your customer the payment process that is more real-time than ever. The customer will instantly have transaction capabilities once the link has been sent. Give your customer the comfort and convenience to transact real-time wherever they wish.
Pay by link makes it easy for international transactions to take place. With simplicity of sending a link, customers are able to complete a purchase from across the globe. The merchant receiving the cash can simply convert it or change it to another currency. Don’t lose a sell over a completed checkout process!