Lovesac made a bold move by transitioning to a unique direct-to-consumer sales model. Physical stores were transformed into showrooms without any inventory on-site, allowing customers to make purchases either in-store or online, with the product then directly shipped to their homes. By doing so, Lovesac effectively eliminated the complexities of inventory tracking and management, a notorious challenge in the home furnishing industry.

This new model places even greater emphasis on the showroom experience. Recognizing the significance of this aspect, Lovesac sought out a Modern POS system that fully understood their vision and the profound impact it had on customers.

Why PredictSpring

Lovesac places continued significance of the in-store experience for customers. In pursuit of ambitious growth, it has set its sights on an aggressive expansion plan that aims to open over 100 new physical stores within the next five years.

By choosing the PredictSpring Modern POS solution that can evolve alongside the company, Lovesac ensure that their point of sale remains a valuable asset throughout their expansion journey. They selected the PredictSpring Modern POS as the ideal solution to evolve their Showroom sales experience. PredictSpring made the decision easy, bringing to the table:

  • A proven track record of delivering cutting-edge retail technology solutions
  • Scalable and configurable system for future growth
  • Flexible, modular solution with a vast array of integrations
  • Modern POS specifically built to handle the operations of a home furnishing store
“Lovesac is a customer-centric technology driven company in the home furnishings category. Our vision of customer centricity includes a seamless omni-channel experience across all channels. When strategizing how to evolve our Showroom POS experience for accelerated growth, PredictSpring’s POS was the obvious choice. We are excited to integrate their solutions into our brand as we embark on our next stage of growth.”
Chad Best, SVP Customer Experience Operations, of The Lovesac Company

Founded On A Growth Mindset

A growth mindset lies at the core of Lovesac's business strategy, driving the company's determination to expand and adapt to changing market dynamics. Despite successfully implementing an omni channel approach, an impressive 76% of the company's sales still occur through its physical locations, affirming Lovesac's belief in the value of their showrooms in driving sales.

This emphasis on a growth mindset extends beyond mere ambition; it encompasses a deliberate and thoughtful approach to technological investments, ensuring that the chosen POS system becomes a partner in their pursuit of success. By embracing innovation and forward-thinking solutions, Lovesac positions itself for continued growth, adaptability, and competitiveness in the dynamic home furnishing industry.

“The home furnishings shopping journey is unique in that customers appreciate the tactile experience of shopping in-store. We’re thrilled to be working with The Lovesac Company to provide a branded Modern POS experience that powers omni channel shopping experience for both the customers and store associates.”
Nitin Mangtani, Founder and CEO of PredictSpring
Rolled out across US
  • Mobile POS
  • Clienteling
  • Omni channel Commerce
  • Endless Aisle
  • Order Fulfillment
  • Remote Selling & QR Code Based Payments
  • Inventory Management
  • Special/Custom Orders
  • Financing Options
  • Reserve inventory by Serial Number
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