More than ever, consumers want safe, secure and frictionless order fulfilment - and retailers need a curbside pickup solution to keep pace.
With curbside pickup, retailers can combine the convenience of online ordering and the immediacy of store collection, but without the need for customers to leave their cars. By implementing curbside pickup, brick-and-mortar stores can maximize operations and reduce the need for in-person contact between associates and customers, all whilst maintaining a first-class level of efficiency and a truly personalized service.
Embrace the future of retail with curbside pickup. Enable fast, frictionless and low contact fulfilment by allowing customers to retrieve their orders outside of stores. Eliminate wait times and create a smooth experience for customers and associates by adjusting the BOPIS model to allow pick up from the curbside.
Customers want the convenience of shopping anywhere and anytime. While 90% of sales still occur in physical stores (U.S. Census), encouraging free in-store pick up assists in driving foot traffic to stores and provides additional sales opportunities for store associates. Retailers can combine the ease of online and in-app shopping with the immediacy of in-store order collection to meet modern consumer needs. By 2021, 90% of retailers will offer BOPIS. Implement your in-store pickup strategy with PredictSpring BOPIS features for store associate and consumer mobile app.
BOPIS, or Click and Collect provides the ability to reserve an item on behalf of the customer within seconds. Encouraging free in-store pickup assists in driving foot traffic to nearby stores and provides additional sales opportunities for store associates.
Customers want the convenience of omni-channel shopping, anywhere and anytime. Combine the ease of online and in-app shopping with the immediacy of in-store order collection and curbside pickup to meet modern consumer needs.
With an average of 30% return rates for e-commerce retailers, the omni-channel journey is only complete when solving for customer returns. Returns are made simple for store associates leveraging a PredictSpring powered app leveraging the Buy Online, Return In-Store (BORIS) module. PredictSpring apps are written in native swift code rendering a fast and seamless experience for store associates to process returns in as three touches with one light device and from anywhere in the store.
Analytics integrations provide brands and retailers with actionable KPIs to measure the performance of their omni-channel strategy.
Brands and retailers looking to implement curbside pickup, BOPIS and BORIS modules should look to these success metrics:
Convenient Collection for Customers and Fast Fulfillment
Increased Communication with Customers to Enable Marketing Opportunities
Increased Foot Traffic to Stores (Most Valuable Retail Channel)
Higher Inventory Turns at Store Level
Reduced Logistical Overhead & Shipping Cost
Increase in AOV or Basket Size Associated with Increased Foot Traffic
Increase in Net Promoter Score and CSAT/OSAT (Better Experience for Customers)
Improved Associate Satisfaction (Creates a More Efficient and Seamless Experience for Associates)