Customers want the convenience of shopping anywhere and anytime. While 90% of sales still occur in physical stores (U.S. Census), encouraging free in-store pickup assists in driving foot traffic to stores and provides additional sales opportunities for store associates. Retailers can combine the ease of online and in-app shopping with the immediacy of in-store order collection to meet modern consumer needs. By 2021, 90% of retailers will offer BOPIS. Implement your in-store pickup strategy with PredictSpring BOPIS and BORIS features for store associate and consumer mobile app.
BOPIS, or Click and Collect provides the ability to reserve an item on behalf of the customer within seconds. Encouraging free in-store pickup assists in driving foot traffic to nearby stores and provides additional sales opportunities for store associates.
Customers want the convenience of omni-channel shopping, anywhere and anytime. Combine the ease of online and in-app shopping with the immediacy of in-store order collection to meet modern consumer needs.
With an average of 30% return rates for e-commerce retailers, the omni-channel journey is only complete when solving for customer returns. Returns are made simple for store associates leveraging a PredictSpring powered app leveraging the Buy Online, Return In-Store (BORIS) module. Store associates can swiftly perform returns and refunds via the native app. Encouraging customers to return orders in-store increases foot traffic and the opportunity to swap a refund for an exchange.
Brands and retailers looking to implement BOPIS and BORIS modules should look to these success metrics:
Offer Customer Convenient Collection Alternative and Fast Fulfillment
Increased Communication with Customer to Enables Marketing Opportunities
Increased Foot Traffic to Stores (Most Valuable Retail Channel)
Higher Inventory Turns at Store Level
Reduced Logistical Overhead & Shipping Cost
Increase in AOV or Basket Size Associated with Increased Foot Traffic
Increase in Net Promoter Score and CSAT/OSAT (Better Experience for Customers)
Improved Associate Satisfaction (Creates a More Efficient and Seamless Experience for Associates)
With the Predictspring Platform, brands and retailers can create a robust native app experience and leverage more than 50 modules to customize and personalize the solution, based on specific requirements.Download whitepaper