Retailers looking to replace a legacy point of sale with a modern mobile point of sale may fear that the loss of connectivity would result in lost sales. PredictSpring has built a robust Modern POS to support retail trade and continue business as usual during downtime or intermittent connectivity. Offline mode ensures retailers save sales by accepting orders, creating customer accounts, and taking payments stress-free despite network issues.
Losing network connectivity is a stressful experience for store associates. With Modern POS, the app automatically detects the loss of connectivity and switches the app to Offline Mode. The store associate is instantly alerted of the app mode change, and the app will automatically revert back to online mode when connectivity is restored. Store associate productivity will not be compromised as trade continues business as usual.
Customers won’t notice any difference as retailers will still be able to take orders, perform exchanges and refund orders. Printed receipts will be provided to customers and email receipts will follow once connectivity returns. Associates will still be able to accept cash and credit cards as tender types and retailers will have the ability to set a maximum order amount on card payments when offline.
Omni-channel should not stop with the Internet. Associates can look up a product and using the last available web-inventory data, place the order on behalf of the customer with and without network connectivity. This feature is unique to PredictSpring Modern POS and empowers retailers to continue to tap into online inventories, even when offline.
On average, POS downtime cost retailers thousands of dollars per minute. With offline mode, there is no cost, only saved sales. Access offline performance metrics per device and measure the true impact of a Modern POS on the overall business sales.
Capture customer feedback on the items tried on and leverage these actionable insights to share with product and design team for future collections.
Facilitate future store visits by booking appointments on behalf of customers - share new looks and appointment reminders via e-mail.