While the retail holiday season used to kick off on Black Friday, the motivation for a larger share of the nearly $700 billion retail holiday pie has inspired brands and retailers to start the holiday season earlier. Black Friday has now become Black November. And while sales associates at Apple Stores will undoubtedly be donning their cheery red shirts, other brands and retailers need to approach the holiday with the same readiness, especially when it comes to creating a positive in-store experience for their customers.
Brands and retailers must not forget to focus on the bread and butter of the holiday season - the physical store. By utilizing innovative mobile technology, brands and retailers can make this year's in-store holiday shopping experience one that consumers won't soon forget.
The opportunity is huge, but the planning must start now.
Clienteling — the practice of assigning retail sales associates to high value customers — is having a moment. What was known as a “nice to have” practice pre-COVID-19 has now become a way to keep a valuable channel open as non-essential stores are mandated to keep their physical locations closed amid the coronavirus pandemic.
Destination XL Group, Inc. (NASDAQ: DXLG), the leading retailer of men’s XL apparel, announced the launch of its first mobile app, created in alliance with mobile commerce leader, PredictSpring.