Mobile devices have transformed the way in which consumers shop, the same is true for retailers and brands. Now more than ever, retailers are looking to improve customer service in-store and mobile technology has become a tool to achieve faster, better and more intuitive store associate and customer experiences. Technologies such as endless aisle, clienteling, and mobile POS have streamlined the associate experience. But in order to run efficiently, this technology relies on access to a stable internet connection. Retailers looking to replace a legacy point of sale with a modern mobile point of sale may fear that the loss of connectivity would result in lost sales. PredictSpring has built a robust Modern POS to support retail trade and continue business as usual during downtime or intermittent connectivity. Offline mode ensures retailers save sales by accepting orders, creating customer accounts, and taking payments stress-free despite network issues.
Retailers and brands in search of a robust POS must ensure the solution includes offline mode to solve for outages and intermittent connectivity, this is imperative to:
Continue to Trade and Place Orders While Offline
Save Revenue While Offline
Continue to Sign-Up New Customers While Offline
Maintain Store Associate Productivity While Offline
Ensure Customer Expectations Are Met While Offline
Customers Can Continue to Accumulate Loyalty Points While Offline
Losing network connectivity is a stressful experience for store associates. With Modern POS, the app automatically detects the loss of connectivity and switches the app to Offline Mode. The store associate is instantly alerted of the app mode change, and the app will automatically revert back to online mode when connectivity is restored. Store associate productivity will not be compromised as trade continues business as usual.
Customers won’t notice a difference as retailers will still be able to take orders, perform exchanges, and refund orders. Printed receipts will be provided to customers and email receipts will follow once connectivity returns. Associates can still accept cash and credit cards as tender types and retailers will have the ability to set a maximum order amount on offline credit card payments.
Appointment booking ensures that associates can facilitate future store visits by booking appointments on behalf of customers. Moreover, it ensures the value of the physical store is kept front and center with expert assistance, memorable experiences, and exemplary service.
Empower associates to provide personal styling for customers, and inspire clientele by creating a customized collection that accounts for current trends and past purchase behavior. Easily share these looks via SMS or email directly with customers or to a customer group. While the store associate is logged out, the clienteling app can double as a digital lookbook to enable in-store shoppers to browse digital catalogs.
Omni channel should not stop with the Internet. Associates can look up a product and using the last available web-inventory data, place an order on behalf of the customer with and without network connectivity. This feature is native to PredictSpring Modern POS and empowers retailers to continue to tap into online inventories, even when offline.
On average, POS downtime costs retailers thousands of dollars per minute. With offline mode, there is no cost, only saved sales. Access offline performance metrics per device and measure the true impact on overall business sales.
In an offline scenario, PredictSpring securely stores user and customer data locally on the device. All data is encrypted in compliance with SOX and PCI regulations.
In the discovery stage of a new point of sale solution, retailers often don’t consider the importance of offline capability when selecting a preferred payment partner to power its POS. It is important to ensure the chosen payment solution(s) supports store and forward capabili- ties (bulk processing). PredictSpring partners with various payment gateways including Square, Adyen, Paypal and CyberSource. As it relates to hardware, PredictSpring integrates with the following hardware manufacturers: HiPay, Ingenico, Verifone, Square, and PayPal.